Welcome To Support

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We are happy to provide support for you across a selection of our products!

Please follow the instructions below carefully so that we are able to provide you with our support as smooth as possible.

If you need support or have questions about using one of our products that you have purchased, then please follow the instructions below. 

Instructions

Please submit your support query at grindworks@ymail.com and provide the following information below:

  • Please use the name of the product as the email subject line;
  • Your full name;
  • Both your receipts/proof of purchase for the product you are using and this support service (please provide us with a screenshot where we can see your name or email, the name of the product and the support service, the date of purchases and the purchase prices. We cannot provide support without both. Please paste the screenshots into the email or provide a link on Google Drive, as we do not accept attachments)
  • Your support query

You must provide all the information listed above for each new support query.

Support Query

When you are sending us a support query, we urge you to keep your query to a reasonable length as we may be unable to provide support for queries that are unreasonably lengthy or contain an unreasonable number of questions.

In order to save time and confusion, we also recommend that you provide screenshots to help us understand your query. Please paste the screenshots into the email or provide a link on Google Drive, as we do not accept attachments.

Support

Once we have received your query, we will do our best to provide you with support to help you with making the most of your product.

Responses can typically take around 5 working days. Please be aware that in cases of high demand and busy queues, responses may sometimes take longer usual. In such cases, we kindly ask that you remain patient with us as we will respond to you after.

Conditions

  • Support is available to a selection but not on all of our products. We can only provide our support on products that we have assigned support for. For example, if you have purchased this support service as part of a package of one of our products then that product will include our support;
  • Please be aware that this is a support service and not a mentorship program. We provide support in making the most use of your product to maximize results. Any mentorship advice will be at our discretion;
  • We are not responsible for any level of results (e.g. sales, customers and traffic) under the support service;
  • Due to high demand of support, we strongly urge you to keep your queries to a reasonable amount each month. We advise to send up to 4-5 new queries each month. We are able to support you on a number of queries but should we consider the number of queries received by you each month to be unreasonable, then it would be under our discretion to provide support on those excessive queries;
  • Cancellations to the support service can be made at any time after 3 months (3 month minimum subscription required) from the date of purchase and will be subject to a 30 day notice period. Any payment already made will not be refunded and any payment due within the 30 day period shall remain payable;
  • By submitting your support query with the required information, you imply that you have read, understood and accepted the contents of this page; therefore no refunds can be issued once the order has been submitted to us for process

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